Återbetalningspolicy

Personalized products

CasaEtch mats are personalized to your order. We do not accept change-of-mind or other non-quality returns for personalized products, except where required by applicable law. Please check your spelling, design, color and set before ordering.

Design changes

Email casaetch@gmail.com within 24 hours of placing your order, with your order number and revised wording or design file. Changes must remain within the Studio text limits and available designs. Editing a preview does not automatically update an existing order.

Broken in transit

If your mat arrives broken in transit, we will issue a full refund and give you a $10 coupon for a future order. Email casaetch@gmail.com with your order number and photos of the product and packaging so we can assist.

Faulty or incorrect goods

If your item is faulty or differs from your order, contact casaetch@gmail.com with your order number and a description of the issue. We will assess the problem and arrange the remedy required by applicable consumer law. Please contact us before sending an item back so we can provide the appropriate instructions.

Your statutory rights

This policy does not exclude or restrict any consumer rights or remedies that cannot lawfully be excluded, including rights relating to faulty, damaged or incorrectly supplied goods.